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santoshhalan
Starter


Joined: 30 Apr 2006
Posts: 23

PostPosted: Fri Jun 09, 2006 6:39 am Reply with quoteBack to top

Openings in BPO Bangalore

Job Title: Manager Solution Design

Band: D
Unit: SDI
Work experience: 6-8 yrs exp
Qualification: MBA/CA/any graduate with the relevant experience
Location: Bangalore

Job Description:

Candidates handling Business development (presales), RFPs and RFIs in a voice based call centre are requested to apply

Domain Knowledge: BD, Presales


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Job Title: Quality Manager


Band: D
Unit: Customer service contact centre
Work experience: 4-6 yrs of relevant call centre quality implementation exp
Qualification: Any graduate
Location: Bangalore

Job Description:

The job holder will essentially have to conceptualize an effective quality monitoring strategy for voice processes to adopt and eventually achieve higher productivity levels


Domain Knowledge:

In depth knowledge of ISO/COPC/TQM. Certified green belt with a minimum delivery of 2/3 projects or black belt certified


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Job Title: Technology Manager

Band: D
Unit: Customer service contact centre
Work experience: 4-6 yrs
Qualification: Any graduate
Location: Bangalore

Job Description:

The role would involve conceptualization of a strategy for the implementation of Tech (infrastructure) solutions appropriate to the current and future needs of progeon.

Domain knowledge:

In depth knowledge on latest call centre technology and infrastructure

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Job Title: Work Force Manager

Band: D
Unit: Customer service contact centre
Work experience: 4-6 yrs
Qualification: Any graduate

Job Description:

The role would involve creating an operational WFM strategy and follow through for its implementation

Domain Knowledge:

Experience on WFM tools like ACD reports, dialer reports, scheduling, rostering, on line service levels management.

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Job Title: Training Manager



Band: D
Unit: Customer service contact center
Work experience: 4-6 yrs
Qualification: Any graduate
Location: Bangalore

Job description:

To formulate and deploy an appropriate training approach for the company in consonance with business needs and the HR strategy

Domain Knowledge:

Knowledge of delivering voice and accent soft skills related training in US/UK environment.

Please email your resume to opportunities@progeon.com
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